Total Quality Management is the essential Management approach that ensures that organizations meet and exceed customer expectations in respect of products and services. The First-ever TQM diagnosis for The Deming Grand Prize (DGP) challenge conducted by JUSE was carried out at Tata Steel in the year 2011, and eventually, Tata Steel became the first integrated steel company in the world to win the coveted DGP in 2012.
Description
This course explains the Importance of daily management, the Relationship between daily management and policy management, PDCA and SDCA cycle that will help you develop your understanding of various aspects of TQM. The content covered in this module and the way it is delivered make it easier to understand, appreciate and inculcate ‘TQM’ in day-to-day life to improve productivity and efficiency.
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