This course is an Introduction to Human and Organizational Performance (HOP) Concepts.  HOP is designed to reveal truths about human behavior and system design that have historically remained unseen in the operational world.  The class uses storytelling, behavioral science research and real-life examples to challenge assumptions and create new paradigms.  This “new view” helps us manage and create resilience in a complex system.

Learning outcomes:

Understand the concept of complexity
Understand our engagement with complex systems in the work world
Understand the 5 Principles of HOP and their role in navigating complexity